FAQs

LMP Subscriptions offers an alternative to the traditional car ownership experience.

In most cases, when you lease a vehicle, you’re locked into a 36 month contract. The average finance contract today is over 6 years. Tired of the same old process, long-term commitments and the dreaded “negative equity”? Then you’re ready for an LMP Subscription. Our flexible program is designed to give you the control. You’ll select a vehicle, pay that vehicle’s Activation Payment, pay your low monthly payment for the term you selected, and all with the choice to be done at any time.

LMP offers a variety of vehicles from a diverse line-up of vehicle manufacturers. Choose from our Economy and Luxury lines with vehicles from well-known brands such as BMW, Mercedes-Benz, Chevrolet, Land Rover, Nissan and Toyota. LMP maintains one of the largest fleets of new and late model pre-owned vehicles to choose from. Whether you’re looking for an SUV, a sports car, convertible or family sedan LMP is sure to meet your transportation needs.

LMP is one of the only vehicle subscription companies that owns its entire fleet. After all paperwork is complete, you will pick-up your subscription from your nearest LMP location – you will never have to visit adealership. You may also be able to schedule delivery to you. Contact your local LMP Subscription location for details and cost.

Service is currently available in FL, NY, and CT. Additional states will be added soon.

Once paperwork is complete and the vehicle is picked-up we don’t allow “returns”. You are always welcome to visit your LMP location and see the vehicle you’re looking to subscribe prior to completing the process.

Remember, you’re still in control. While we don’t allow returns, you can cancel your subscription at any time with a 15-day notice. Activation payments are non-refundable, but you will be eligible to receive a pro-rated refund for any unused days from your monthly payment.

After you apply and we do some verifications (this includes things such as a “soft” credit check and MVR information, to name a couple) you will be approved for a monthly payment amount. You can then subscribe any vehicle at or below your approved monthly payment amount.

Prior to picking up your LMP Subscription vehicle, your first monthly payment, activation payment, taxes and official fees are paid.

You are always paying for you subscribed vehicle in advance, similar to a traditional vehicle lease or paying your rent. After you return the vehicle, you maybe eligible to receive a prorated credit for unused days.

After returning your subscription you may receive a final bill for things such as past due amounts, fees, excess wear and tear, excess mileage or tolls. You may also have a prorated credit that is due to you which will also be reflected.

We pride ourselves on transparency and simplicity. The payments you see are the payments you get (plus tax, of course).

Yes, we expect our subscribers to take care of our vehicles as if they owned them. We take care of routine maintenance such as oil changes, tire rotations and manufacturer recommended inspections. Please drive responsibly, keep your vehicle clean, and let us know of any accidents, damages, dings, tears, spills or change to condition of the vehicle.

Every LMP subscription includes rights to a vehicle, manufacturer recommended maintenance, repairs due to defect, roadside assistance included. And, we will clean, fuel, and prepare each vehicle and give you access to monthly swaps between vehicles if you choose to do so. We take care of all maintenance and repairs from manufacturer defects, so you can focus on driving.

Service is currently available in FL, NY, and CT. Additional states will be added soon.

Applying for your subscription is simple and easy! Begin your subscription process by completing our online application. Upon completion of your application you will be contacted by one of our subscription representatives to assist in the completion of the application process. Our representative will review your application with you and collect all additional documentation that is required to process your application. In many cases, we can approve an application within one business day. Once approved, a representative will contact you to schedule your first vehicle pickup! Prior to signing your documents, you must provide a major credit card for payment processing.

Depending upon your approval, you may be required to provide proof of residence and proof of income.

Acceptable proof of residence documents are:

• Current, (not past-due) utility bill in your name that is less than 30-days old


• Most recent bank statement – all pages


• Current, valid lease agreement plus:
  
  1. Any two additional pieces of mail. Even junk mail is acceptable. Post marks have to be less than 30-days old


• Current mortgage statement

Acceptable proof of income documents are:

• 2 most-recent pay stubs less than 30-days old


• 3 most-recent bank statements – all pages
  
  1. A monthly statement with a negative month end balance will not be accepted

Please make sure your documents have your name and residence listed.

Please be sure you send in a full document copy. Stubs, preview images or partial copies will not be accepted.

Once you have these documents, you can email them to info@lmpsubscriptions.com. Please allow up to 48 hours for the review of your documents.

Anyone age 21 or over with a valid driver license, an acceptable driving record and a steady, verifiable source of income an is eligible to apply. Applications are subject to review and approval. Not everyone will qualify.

Your personal credit does not affect your monthly payment. Personal credit may impact the payment amount you are approved for, however.

Each LMP Subscription vehicle requires an activation payment to initiate your subscription. This is an upfront payment required at the time of reservation and allows us to offer the flexibility of no long-term contract along with keeping payments low and affordable. Activation payments are non-refundable.

Your first monthly payment is due upfront before you take delivery of your LMP subscription, along with your activation payment, taxes/official fees and any required deposits.

Your Subscription period will be for sequential month-to-month periods, billed on the same day of each month. For example, if the first day following the initial one-month subscription period is June 15, we will automatically charge your payment method on file again on July 15. If your monthly subscription start date is on a day that does not recur on a monthly basis (such as the 29th through the 31st of a month) we will change your next payment date and each subsequent payment date that we determine to be appropriate under the circumstances (either the 28th or the 1st).

All base monthly payments shown for in stock vehicles are actual. Payments shown for in transit vehicles may vary depending on the final configuration of the vehicle. The only additional cost to your payment is sales tax on your monthly payment.

Vehicle registration is handled by LMP. Your LMP Vehicle will not be registered to you while you are subscribing it. All vehicles remain registered to LMP and we handle the processing and payments that are required.

All LMP pricing is negotiation-free. We believe in keeping everything transparent and simple for our subscribers. When selecting the vehicle you wish to subscribe, we encourage you to select a vehicle that fits your budget.

After selecting a vehicle and going through the approval process, an LMP representative will send you an invoice via email. This invoice will include the activation payment, first monthly payment and taxes/official fees.

LMP requires all monthly payments be made via autopay. You will complete an authorization form with an acceptable method of payment that will be saved in an encrypted format that is PCI II compliant. This method of payment will be used for all payments and charges associated with your account.

To change your payment method contact us via email at info@lmpsubscriptions.com.

You will incur a late charge if your payment is not received on or before your due date. That charge is the greater of $35 or 5% of the amount due.

If your situation has changed and you can no longer afford your subscription payment, you can cancel at any time. All cancellations require a 15-day. Keep in mind that if the notice given results in a return date after your next due date you will be responsible for another monthly payment at that time. After you return your subscribed vehicle, any amounts due for items such as past due amounts, fees/violations, excess wear and tear, or excess mileage will be charged to your payment method on file. A detailed invoice for any charges will be sent to you for your records.

We will allow a qualified cosigner in our standard subscription program only on a case by case basis.

Returns require a 15-day advance notice. We recommend that you coordinate your notice to return just before your next monthly due date. If your notice goes past your next monthly due date you will be responsible for another payment prior to returning the vehicle.

Go to "Manage My Subscription" on the website and complete the form to notify us that you’d like to return your vehicle. You will be contacted by an LMP representative to confirm your request.

Once your request is confirmed you will be scheduled to return the vehicle to the LMP location that you received your from. If you paid for delivery, you will have the option to pay for and schedule pick at this time as well.

You'll be charged your final bill after the vehicle inspection and final account review are complete.We work hard to make this a smooth process for you and appreciate your assistance in getting this process completed.

After you return your subscribed vehicle, we will inspect the vehicle for damage, excess wear and tear, excess mileage and fuel level. Any amounts due for these items as well as past due amounts or fees/violations will be charged to your payment method on file. A detailed invoice for any charges will be sent to you for your records.

If you believe you have been incorrectly charged, please call our billing department at 954.895.0352 or by email at info@lmpsubscriptions.com to review this final bill.

In the event you change your mind and no longer wish to return your subscribed vehicle, please contact us at least 72-hours prior to your scheduled turn-in date. Once a return is cancelled you will need to provide a new 15-day notice to schedule a return at a later date.

You can schedule a return on any day of the week your local LMP location is open and has availability for a return. If you purchased pick-up service, we are subject to the hours and availability of the drive services used by LMP. Most services are available Monday thru Friday and are closed on the weekends. To accommodate your pick-up service during the week we can typically schedule a pick-up at home or work for you.

The vehicle is your responsibility until it has been returned to an LMP location or picked up by an authorized LMP service provider. For drop-off, unless you have an additional driver listed on your contract you will need to be the one to drop the vehicle off. For a purchased pick-up, if you are unable to be present you may have someone you designate be present for the pick-up process. Keep in mind that in order for our transport company to accept the vehicle and keys from your representative the following items are required:

• Your representative must be at least 18 years of age to sign off when the transportation company arrives;


• He or she must have a valid government issued photo ID;


• We will need the contact information for your representative prior to pick up so they can be contacted when the transport company is on the way.

Go through the vehicle and make sure all of your personal items are removed as we cannot be responsible for personal items left in the vehicle. Make sure that all equipment that came with the vehicle is present, such as keys, owner’s manuals, headphones, floor mats and so on.

You don’t need to get the car washed or detailed prior to return. However, if there are any stains or excessive wear you may want to address these items prior to returning the vehicle to avoid excessive wear charges.

Yes – you need to return the vehicle with the same fuel level you received the car with. In almost all cases this is a full tank.

Once the vehicle is returned, we will complete the post-return inspection. We will verify the mileage on the vehicle and inspect to determine if any excess wear and tear or damage is present. Last, we will verify that there are no open tolling charges or other violations at the time of return (if such notices were to be sent to LMP after the return you will still be responsible for these charges). At this time, we will process any final charges and send you a detailed final invoice.

If the vehicle has a maintenance notification or obviously needs maintenance at the time of a return request, please email us at mileage@lmpsubscriptions.com to notify us of the concern. Similarly, in the event of a mechanical issue, please send us email and our representatives will assist in determining if the repair needs to be addressed prior to return or if it can be handled by us post-return. After communication with our representatives regarding either one of these concerns, they will clear you to initiate the return process.

Please contact us to provide your LMP accident/damage report as well as any applicable police reports. After contacting us, we will direct you to an approved body shop to get an estimate for the damage. If the damage is less than your deductible with your insurance carrier, we will collect the amount due for the repair from you. If the amount of the damage exceeds your deductible you will need to contact your insurance carrier to file a claim to get the damage repaired. Please contact us with the claim information. You will pay your deductible to the body shop at this time as well. Once all repairs are completed, and if you still want to return the vehicle, please contact us to initiate the return process.

You will insure your subscription vehicle prior to taking delivery of the vehicle. LMP requires full coverage (comprehensive and collision) insurance on all subscribed vehicles. Prior to taking delivery you will be required to provide a copy of your policy’s declarations page to LMP for proof of insurance. Please make sure that your policy meets any state specific requirements for the state in which you reside. LMP will not release a vehicle to you without proper proof of insurance.

Failure to properly insure the subscribed vehicle for the duration of your subscription is a breach of your contract with LMP Subscriptions and may result in the immediate termination of your contract and a demand for immediate return of the car to LMP.

LMP requires full comprehensive and collision insurance on all vehicles before taking delivery. You must have provided an insurance policy that meets your specific state requirements to LMP.

When speaking with your insurance provider, let them know you are leasing a vehicle and have them list the Lessor/Lessee as follows:

Lessor:
LMP Finance, LLC (Lienholder & Additional Insured)
500 East Broward Blvd., Suite 1900
Fort Lauderdale, FL 33394

Lessee:
Your and any additional driver’s information

If you are adding an additional driver(s) to your subscription they must be named on insureds on your policy as well.

Policies must be state-specific and meet the minimum requirements as listed in your Subscription Agreement and as required by state law for comprehensive and collision insurance policies:

• Bodily injury liability coverage meeting the minimum coverage required by law;


• Property damage liability coverage meeting the minimum coverage required by law;


• Personal Injury Protection (“PIP”), or "no-fault" coverage, to the minimum level required by law;


• Collision and Comprehensive coverage for the full value of the subscribed vehicle (often referred to as replacement cost);


• Maximum deductibles of $1000;


• Any additional coverages as required by law.

Coverage must remain in force on your subscribed vehicle until you return the vehicle to LMP. All insurance policies must cover anyone who may operate the subscribed vehicle for any reason.

24/7 roadside assistance comes standard with most vehicles.

Standard roadside assistance includes towing, battery jump start, flat tire change or inflation, gas delivery (varies by make) and lock-out service.Roadside assistance is available 24/7.

If you need to reach Roadside Assistance, please call:
Audi R8 (866) 478-3456
All other Audi's (800) 411-9988
BMW (800) 332-4269
Chevrolet (800) 243-8872
Ford (800) 241-3673
Hyundai (800) 243-7766
Jeep (800) 521-2779
Land Rover (800) 637-6837
Mercedes-Benz (800) 367-6372
Nissan (800) 801-6161
Porsche (800) 767-7243
Toyota (800) 444-4195

In case of an accident involving our vehicle, which includes property damage or involves any third party, you must obtain an official police report at the time of the accident.

If you are involved in an accident, find a safe location and call 911 to report the accident. When speaking with other parties and the police, be factual but do not admit fault. Once all emergencies and safety issues have been handled, call LMP Subscriptions at 954-895-0352. An LMP Subscriptions representative will guide you through the accident reporting process. You will need the following information:

• Date, time, and place of accident or incident;


• The name, address, date of birth and driver's license number of all people involved (including all drivers, passengers, witnesses and other people involved);


• The insurance policy number and name and phone number for the insurance company and agent on all vehicles involved (regardless of any assessment of fault);


• Pictures and/or video of the scene including all cars and property involved in the accident;


• The license plate numbers of any other vehicles involved, their make and year, and their vehicle identification number;


• An LMP accident report providing a summary of the circumstances of the accident or incident; and


• A police report is required, regardless of liability or fault, and should be attached.

In most instances, our sister company LMP Rentals will be able to rent you a vehicle to use while your subscription is being repaired. If your insurance coverage provides for a rental vehicle, we will bill them directly on your behalf. In the event you don’t have rental coverage you will receive a discount for being a valued LMP Subscription customer.

If after an accident your subscribed vehicle is considered a total loss, we will assist you through the claim process. As soon as we have confirmation from the insurance company that is involved that they are accepting liability and have agreed to pay LMP for the lost vehicle, and any deductible responsibility has been met, we will swap you into a replacement vehicle. We will make every effort to swap you into a similar type of vehicle.

Smoking is not allowed in any LMP vehicle. In the event a vehicle is returned smelling like smoke there may be a cleaning fee charged to your final invoice.

We do allow pets in the vehicles, but they must be transported in a carrier.It is better for the vehicle and safer for your pet.

Only the listed subscriber as well as any approved additional driver can drive. There is a $99 charge per additional driver per billing period and the additional driver(s) must be listed on your insurance policy for the subscribed vehicle.

The vehicle registration for each LMP vehicle is located in the vehicle’s glove compartment. In the event you are unable to find it, please contact us via email at info@lmpsubscriptions.com or call us at (954) 895-0352 to get a replacement copy.

Yes, we expect our subscribers to take care of our vehicles as if they owned them. Please drive responsibly, keep your vehicle clean, and let us know of any accidents, damages, dings, tears, spills or change to condition of the vehicle. Subscribers are also expected to use the recommended fuel grade listed on the inside of the fuel door for the vehicle they are driving.

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Currently, LMP Subscriptions is available in the states listed below. To subscribe a vehicle from LMP, you must live in a state where we currently operate.

Current states with an LMP Subscription location:

• Florida

For updates on new locations and other LMP Subscriptions news, you can Stay Connected by subscribing to our newsletter here.

We'd be happy to notify you when we're available in your area. You can also follow us on social media for all the latest news.

You must have a valid, permanent driver's license issued within the United States. We are unable to accept a temporary license or learner's permit. For our international customers, a valid international driver’s license along with a valid passport and visa (if applicable) must be provided. To see if your international license will be accepted, please click here. More and more states are requiring an International Driving Permit (IDP)

Yes, we expect our subscribers to take care of our vehicles as if they owned them. We take care of all of the routine, manufacturer recommended maintenance. You’ll be responsible for driving responsibly, keeping your vehicle clean, and letting us know of any accidents, damages, dings, tears, spills or change to the condition of the vehicle. Subscribers are also expected to use the recommended fuel grade listed on the inside of the fuel door for the vehicle they are driving.

In most cases we can accommodate a test drive for the vehicle – or one similar – that you’re interested in once you’ve applied and have been approved. Please contact your local LMP location to schedule a test drive as we are unable to accommodate walk-ins for test drives. Please remember that you are not buying or leasing a vehicle the same old way and are not locked into long term contracts. Most of our subscribers are happy to jump into the vehicle of their choice, and if that vehicle isn’t the perfect one, they just swap into something different.

Every vehicle comes with a monthly mileage allowance. Vehicle’s monthly mileage allowances are clearly on the vehicle’s detail page on our website. You can select both the vehicle and the mileage that fits your needs.

You cannot purchase additional mileage at the beginning of your subscription. We encourage you select a vehicle that meets your monthly driving habits as closely as possible. If at the end of your subscription term you’ve exceeded the total allowable mileage, you’ll pay a pre-set rate for each additional mile. This rate is also posted on our website on the vehicle detail page.

All modifications to our vehicles require prior written approval from LMP, which we may withhold at our sole discretion.

If a request is approved, the installation of an accessory or modification must be professionally installed at your cost and in compliance with both state and federal law. Any modifications or accessories left on the vehicle at return or that cannot be removed become part of the subscribed vehicle and the property of LMP Subscriptions.

Note: You will be charged for the removal of accessories that LMP feels detract from the value of its vehicles as well as any damage related to the installation.

All of our vehicles have a certain amount of time or mileage that they remain in our fleet. If you are interested in the vehicle you are driving, please contact us when you are nearing the end of your subscription and we can let you know when that vehicle will be for sale. Chances are if we are unable to remove that vehicle from the fleet at that time, there is another one very similar that is ready to find a new owner.

Only the listed subscriber as well as any approved additional driver can drive. There is a $99 charge per additional driver per billing period and the additional driver(s) must be listed on your insurance policy for the subscribed vehicle.

LMP monitors all of the registration renewal dates for its fleet. We will renew the registration for the vehicle you are driving and contact when we have the new sticker and registration available for pick up. In the event you live more than 50 miles from your home LMP location we will mail the registration to you. If you haven’t received the new registration by one week prior to expiration, please contact us at info@lmpsubscriptions.com.

LMP can’t guarantee availability of a particular vehicle until the activation payment has been paid. Once you’re ready to proceed, please contact us to reserve the vehicle of your choice and pay the activation payment. After the activation payment is made, your favorite vehicle will be reserved for you.

For vehicles that are in stock and available for immediate pick up, we will allow a vehicle to be held for 14 calendar days. If you haven’t completed your paperwork and scheduled pick up of your vehicle after 14 calendar days, LMP will no longer guaranty the availability of the specific vehicle you reserved.

For vehicles that are “in transit” to LMP, you can reserve the vehicle of your choice at any time. At the time of reservation our website will tell you the estimated time of arrival to our location. After your reserved vehicle arrives, we will contact you to let you know the vehicle is in. You have 7 calendar days from that notification to complete your paperwork and schedule pick up of the vehicle.

Swapping vehicles is very simple. Simply find the vehicle you would like to request, click on “Swap” from the vehicle’s detail page

and complete the requested information. Our website will show you the soonest available date to swap (minimum 10 days’ notice required). After selecting a date and submitting your request, you will be contacted by an LMP representative to confirm the information you submitted. Once confirmed and approved, we will schedule a swap date with you to return the current vehicle and pick the new one up.

Our administration fee covers processing of your swap paperwork and processing of the vehicle exchange.

We track when vehicles are typically due for maintenance. However, actual timing of maintenance coming due can vary with your driving habits. If a vehicle is due for maintenance according to manufacturer recommended standards, we will reach out to you to schedule a maintenance appointment. If your vehicle notifies you that maintenance is due and you haven’t heard from us, please email us at mileage@lmpsubscriptions.com. A representative will be in contact with you to schedule a maintenance appointment, typically within 24 hours.

LMP has relationships with auto dealers and national brand service centers in all of the areas where our subscription program is offered. When speaking with an LMP representative to schedule your maintenance appointment, together you will determine if it’s best for you to bring the vehicle to us to get the maintenance done or if it’s best for us to make an appointment at an approved service center for you to take the vehicle in.

We will only reimburse for maintenance expenses that were pre-approved in writing by an LMP associate. For pre-approved expenses, please send the receipt and approval to mileage@lmpsubscriptions.com for reimbursement. Reimbursement requests must be received within 14 days of the service being completed in order to receive reimbursement. Reimbursements will not be issued without a copy of a paid receipt.

Notify us of any damage immediately. Will schedule an inspection and determine the best course of action from there. Never have repairs done on your own – this not only violates the terms of your agreement, but you will not be reimbursed for any monies spent as well.

No – customers may use their own SunPass transponder in the vehicle to pay for any tolls in the SunPass system; or, customers may pay the toll in cash, where possible.

LMP has established the “OnePass – LMP” service to process your tolls due.

You will be charged a $7.95 convenience fee for each calendar day when tolls are incurred, plus the amount of each toll incurred at the highest undiscounted rate. This service covers the SunPass network of toll facilities here in Florida.

If applicable for your account, all tolls and fees will be charged as the invoices are received – not less than monthly on your payment date.

For any questions on the program rules, customers can call the OnePass Customer Service Center at 1-877-My1-Pass (1-877-691-7277).